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FAQ   arrow

Can I Stay With My Dog?

Unfortunately, in most cases the answer has to be “no”. While grooming your dog I need their undivided attention at all times and most dogs tend to focus on their owners if they’re present. This can make the grooming process difficult. In special cases it may be considered.

How Long Does The Groom Take?

As we work on a 1-2-1 basis your dog’s grooming treatment can take from 1 – 4 hours, depending on breed, temperament and condition. We’ll advise you of an anticipated finish time at the initial consultation and once the treatment is nearly complete we’ll drop you a message by your preferred method to let you know the pick up time.

How Often Should My Dog Be Groomed?

To keep them in good condition, most dogs need grooming about every 4-8 weeks. This is dependant on a number of factors including breed and coat type but it’s also highly recommended that you brush and comb your pet at home to avoid knotting between appointments.

As a rough guide, the following frequency is the generally accepted average:

Long styles : every 4 week
Medium styles : every 6-8 weeks
Short styles : every 8-10 weeks
Natural/Double Coated : every 3-4 months

Under What Circumstances Will You Shave My Dog?

For certain breeds, a complete shave is highly undesirable and is not a procedure we would endorse or recommend. Those with a double coat, such as the German shepherd, the Old English Sheepdog and the Border Collie should never be completely shaved unless severely matted.

Smaller dogs with long hair or dogs that are not doubled coated can be shaved with no negative effect.

Will You Express My Dog’s Glands?

I’m afraid not. Gland expression is a medical procedure and is a matter that should be dealt with by a trained vet.

Do You Brush Teeth?

This isn’t a service we feel comfortable offering. Brushing a dog’s teeth should be part of a healthy daily routine and brushing them once every 4-6 weeks will achieve very little. As such we encourage all dog owners to investigate dental procedures with their vet.

How Often Should I Cut My Dogs Nails?

Neglecting a dog’s nails can become a serious health issue. Ideally all dogs should have their nails cut every 4 weeks to prevent excessive growth of both the nail and the quick. When a dog’s nail grows the quick inside it grows with it and a lengthened quick makes the nail very difficult to trim without causing bleeding and pain. This, in turn, makes the dog reluctant to have their nails trimmed in the future and so the cycle continues.

At What Age Should I Start My Puppy Groom?

Once they’ve been fully vaccinated there’s no reason not to start them off with their first introductory treatment. There are plenty of reasons to get them used to a grooming environment as soon as you’re able. It gets them off to a good start, establishes a relationship with their groomer and makes them less nervous in the grooming environment.

Do You Allow An Early Drop Off?

We can accommodate this under certain circumstances but you will need to confirm this beforehand. Occasionally an early drop off can mean an earlier start and an earlier finish but it will depend on what else has been scheduled in for that day.

What Is Your Position On Fleas?

We can treat dogs with fleas but there is an additional cost because of the environmental impact on the salon. When treating a dog with fleas it will be necessary to thoroughly disinfect the salon on their departure, over and above our normal cleaning routines, and this will incur additional cost.

Our first step for a flea infested dog is to apply a flea bath, eliminating all live fleas on the dog’s body. The holding kennel is then taken away from the salon for thorough cleaning and disinfecting. Any towels used are washed immediately and the contents of the vacuum are disposed of away from the salon itself.

Unfortunately we have to charge an additional fee for this treatment as it introduces some lengthy additional routines in to the grooming process. This should be discussed with you at the consultation and we will endeavour to inform you of the problem straight away if it is discovered during a groom.

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