Can I Stay With My Dog?

Unfortunately, in most cases the answer has to be “no”. While grooming your dog I need their undivided attention at all times and most dogs tend to focus on their owners if they’re present. This can make the grooming process difficult. In special cases it may be considered. but this needs to be under exceptional circumstances and discussed beforehand.

How Long Does The Groom Take?

As we work on a 1-2-1 basis, your dog’s grooming treatment can take from 1 – 4 hours. This time is dependent on breed, temperament and condition. We’ll advise you of an anticipated finish time at the initial consultation and, once the treatment is nearly complete, we’ll drop you a message by your preferred method to let you know the pick up time.

How Often Should My Dog Be Groomed?

To keep them in good condition, most dogs need grooming about every 4-8 weeks. This is dependent on a number of factors, including breed and coat type, but it’s also highly recommended that you brush and comb your pet at home to avoid knotting between appointments.

As a rough guide, the following frequency is the generally accepted average:

Long styles : every 4 week
Medium styles : every 6-8 weeks
Short styles : every 8-10 weeks
Natural/Double Coated : every 3-4 months

Under What Circumstances Will You Shave My Dog?

For certain breeds, a complete shave is highly undesirable and is not a procedure we would endorse or recommend. Those with a double coat, such as the German shepherd, the Old English Sheepdog and the Border Collie should never be completely shaved unless severely matted.

Smaller dogs with long hair, or dogs that are not doubled coated, can be shaved with no negative effect.

Will You Express My Dog’s Glands?

I’m afraid not. Gland expression is a medical procedure and is a matter that should be dealt with by a trained vet.

Do You Brush Teeth?

This isn’t a service we feel comfortable offering. Brushing a dog’s teeth should be part of a healthy daily routine and brushing them once every 4-6 weeks will achieve very little. As such, we encourage all dog owners to investigate dental procedures with their vet.

How Often Should I Cut My Dog’s Nails?

Neglecting a dog’s nails can become a serious health issue. Ideally all dogs should have their nails cut every 4 weeks to prevent excessive growth of both the nail and the quick. When a dog’s nail grows, the quick inside grows with it, and a lengthened quick makes the nail very difficult to trim without causing bleeding and pain. This, in turn, makes the dog reluctant to have their nails trimmed in the future, and so the cycle continues.

At What Age Should I Start My Puppy Groom?

Once they’ve been fully vaccinated there’s no reason not to start them off with their first introductory treatment. There are plenty of reasons to get them used to a grooming environment as soon as you’re able. It gets them off to a good start, establishes a relationship with their groomer and makes them less nervous in the grooming environment.

Do You Allow An Early Drop Off?

We can accommodate this under certain circumstances, but you will need to confirm this beforehand. Occasionally, an early drop off can mean an earlier start and an earlier finish, but it will depend on what else has been scheduled in for that day.

What Is Your Position On Fleas?

Unfortunately, we are unable to treat dogs with fleas due to the environmental impact on the salon. When encountering a dog with fleas, it is necessary to thoroughly disinfect the salon, over and above our normal cleaning routines, replace all cleaning materials and dedicate an entire day, as other pets cannot be introduced to the same environment. This process takes too much time and costs too much to make it a cost effective treatment service to offer.

Fleas are extremely hazardous to your dog, its owner and to the salon. If your dog is found to be contaminated with fleas during the groom, we will be forced to cut the treatment short and get in touch with the owner to arrange immediate collection. As fleas are usually discovered during the bathing part of the groom, the dog will still be wet upon collection. We will still need to charge the full price of the groom, plus an additional £20 to cover the costs of decontamination of the salon.