Sirius Grooming are a fairly relaxed salon but we do have a few reasonable policies we have to insist on to keep things ticking along. Please have a read of the following and bear them in mind when you bring your pet to a treatment.
Please make sure you are on time for your appointment. Dogs arriving late may have to be rebooked and a cancellation fee may apply.
Please be on time to collect your pet. Any uncollected pets may be charged a sitting fee.
We require 24hrs notice for cancellation of appointments. We reserve a set amount of time to groom your dog and a missed appointment may incur a cancellation fee payable before further appointments can be made.
Normal grooming charges do not include de-matting of a heavily matted dog and there will be an additional charge for this service where applicable. You will be advised of this during the initial consultation.
Please make sure your dog is wearing a correctly fitted collar and lead to avoid the risk of flight or accident.
Payment must be made on collection of your dog by cash or cheque. We accept credit/debit cards via Paypal but this will incur a 5% charge for payment processing. Our estimates are based on an average dog of the breed or type, but owners must remember that some dogs will require extensive extra work or handling and this will be reflected in the price payable.
occasionally we photograph our work and use pictures for advertising/promotion purposes. The photographs and their content remain the property of Sirius Grooming. However if you would like a copy of any images of your own pet then please ask, we are more than happy to email a copy. If you would rather your pet was not included then just let us know.